1. When will I receive my order?

All orders are shipped within one business day using USPS, UPS or FedEx, from our Washington, California (Los Angeles) or New York distribution center. 

We will email you the tracking number once your order has been shipped. Most orders are delivered in 2 to 3 business days for East and West Coast states, 3 to 4 business days for the rest of the Continental US, 4 to 5 business days for Hawaii/Alaska and 6 to 9 business days for Canada.

2. How much does shipping cost?

    We offer free shipping within the US for all orders over $39, and a flat rate of $6.95 for orders under $39.  Shipping cost to Canada will be calculated at checkout based on the actual carrier rate. 

    3. What is the quality standard of your products?

    Our mask products are produced by FDA-registered manufacturers and we have reliably supplied to healthcare providers who require the highest standard products, including hospitals, state/local governments, and nursing homes.  In addition, all of our N95 masks are NIOSH approved and the KN95 masks were selected based on their outstanding CDC filtration test performance.  

    4. Which mask fits me the best?

    While all of our KN95 and N95 masks (with the exception of the ALG N95 Molded Cone) are designed as one size fits all (or fits most), please use the following information—based on customer feedback—to help you select a mask that will fit you securely and comfortably:

    ALG N95 Molded Cone Size Regular Medium to large faces - large females, most males
    ALG N95 Foldable Medium to large faces - medium to large females, most males
    KF94 Size Large Medium to large faces - medium to large females, most males
    Chengde Most faces - most females, most males
    Powecom KN95 Most faces - most females, most males
    ALG N95 Molded Cone Size Small Small/narrow faces - small to medium females, small males, 8 and older kids and teenagers
    Weini KN95  Small/narrow faces - small to medium females, small males, 8 and older kids and teenagers

     

    5. Are my N95/KN95 masks washable?

    We do not recommend washing N95/KN95 masks. For non-medical purposes, they can be used multiple times over several days or until soiled.  We recommend decontaminate with a UV light after each use.

    6. Which payment methods do you accept?

    We accept a wide range of payment methods, including Visa, Mastercard , American Express, Discover, Apple Pay, Google Pay, PayPal, Shop Pay, and Venmo.

    7. I don’t see the products or the quantities that I need.  Can you provide additional personal protective equipment products or larger quantities than you have listed?

    The answer is most likely yes.  We’d love to understand your needs and try to help.  Please contact us at customerservice@seattlePPE.com.  We guarantee the most competitive price for all orders.

    8. Do you accept returns?

      Any defective products will be replaced with no additional charge if we are notified within 15 days of product delivery.  All non-defective products, with the exception of masks and face shields can be returned within 15 days in new and unopened condition with a return processing fee of the greater of 10% of the original purchase price or $5.  We always want to understand how we can address your needs or concerns.  Please contact us regarding any specific returns questions at customerservice@seattlePPE.com