1. Where is your company based?
We are based in Seattle, Washington, with additional distribution facilities in New York and Los Angeles.2. How much does shipping cost?
We offer free shipping for all orders over $39, and a flat rate of $6.95 for orders under $39, shipped via standard USPS or UPS service.
3. When will I receive my order?
All orders are shipped within one business day using USPS or UPS. We will email you the tracking number once your order has been shipped. Most orders are delivered in 2 business days for East and West Coast states, or 2 to 4 business days for the rest of the Continental US.
4. What is the quality standard of your products?
Our products are produced by FDA-registered manufacturers and we have reliably supplied to healthcare providers who require the highest standard products, including hospitals, state/local governments, and nursing homes.
5. Are my KN95 masks washable?
We do not recommend washing KN95 masks. For non-medical purposes, they can be used multiple times over several days or until soiled. We recommend decontamination with a UV light after each use.
6. Which payment methods do you accept?
We accept a wide range of payment methods, including Visa, Mastercard , American Express, Discover, Apple Pay, Google Pay, PayPal, Shop Pay, and Venmo.
7. I don’t see the products or the quantities that I need. Can you provide additional personal protective equipment products or larger quantities than you have listed?
The answer is most likely yes. We’d love to understand your needs and try to help. Please contact us at customerservice@seattlePPE.com. We guarantee the most competitive price for all orders.8. Do you accept returns?
Any defective products will be replaced with no additional charge if we are notified within 15 days of product delivery. All non-defective products, with the exception of masks and face shields can be returned within 15 days in new and unopened condition with a return processing fee of the greater of 10% of the original purchase price or $5. We always want to understand how we can address your needs or concerns. Please contact us regarding any specific returns questions at customerservice@seattlePPE.com